Welcome to Reptiles Down Under!


FAQ

Below is a categorised list of frequently asked questions and answers regarding the overall use of Reptiles Down Under (RDU), including ad and account related topics for your convenience.

Please take some time to review some of the questions & answers provided here and simply click on the question to reveal the answer.

General Use

Double-posting Ads

Double-posting ads, or posting duplicate ads via various accounts is simply not allowed; as it is not fair for the rest of the users on RDU.

Hint: If you suspect someone has been posting duplicate ads, please use the red “Report” button to alert the RDU staff. To learn more about reporting ads, please read the FAQ below.

Reporting an Ad

RDU relies on its users/visitors to report suspicious ads so that we can ensure our website stays safe and fair to everyone. So if you feel that an ad looks like a scam, contains offensive language, inappropriate content etc., then please report it as soon as possible.

To report an ad, click on the red “Report” button located on the right hand side of the page of each and every ad. Once clicked, a form will pop-up which you will need to complete & submit. Our staff will then review your report details and act accordingly.

Does RDU use maps?

Yes, we use maps on single ad pages. However, to ensure the safety of our users, and reduce the risk of theft, RDU only uses your city and state to give the viewer an idea of your location.

Hint: We do not ask for and/or use street addresses, meaning we cannot pin-point an advertisers location.

I have been defrauded. What do I do?

If you feel that you have been the victim of fraud, please contact us via our contact page ensuring that you provide as much information as possible about your situation, such as; the Ad Poster (or Advertiser) and the Ad Reference ID Number.

We can then take internal action to investigate the matter further, and also halt their account to protect other RDU users.

How do I report a violation of my intellectual property?

If you believe an ad on RDU is in violation of your intellectual property (such as unauthorised use of images), please contact us via our contact page ensuring that you provide as much information as possible about your situation, such as; the Ad Poster (or Advertiser) and Ad Reference ID Number so that we can investigate the matter further.

After we receive your enquiry, one of our staff will review the ad in question and be in contact with you.

Does RDU have phone support?

No, we do not have phone support. However, our staff can be contacted via the contact page to express any issue(s) you may have.

Posting an Ad

Do I have to register to post an Ad?

Yes. You must be a registered member to be able to submit/post any ads on RDU.

To register a new account today, please click hereit’s free!

How do I post an Ad?

Posting an ad is very simple and completely free. Simply log in using the form located at the top right-hand side of the page (image below) and enter your email address and password. Alternatively, you can also log in here.

Log In

Once you are logged in, click on the ‘Post Ad’ button (image below) to begin creating your ad. You will first need to select the category and sub-category that best describes what you are looking to advertise.

postad

Example – Selling a Python:

Select “Pythons” as your category from the first drop-down list, then you select “For Sale” in the second drop-down list. Now just click the “Go” button and begin entering all the details of your ad. Please complete all of the fields, such as; Location, Common Name, Scientific Name, Sex etc. and try to use images wherever possible.

Hint: The second drop-down list only appears once you have selected a category from the first list as the sub-categories vary depending on what category you choose.

How much does it cost to post an Ad?

Nothing. Posting ads on RDU is completely free for all users.

Can I include images in my Ad?

Yes. You can add up to five (5) images on a single ad.

There is a 2MB size limit per image for each individual ad posted. Please note, that the larger the image the longer it will take to upload when posting an ad. So we recommend that you please re-size your image(s) to 2MB (max.) prior to uploading them.

Hint: Use an image editing software (such as Paint.NET or Adobe Photoshop etc.) to re-size your image(s) in order to optimize them for use on a website.

How long will my Ad last?

All ads have a 2 month (60 days) expiry date from the time/date they are posted. After the 2 months is up, you will receive an email to inform you that your ad has expired.

Hint: To re-list your item, please delete your previous one via your Dashboard and submit a new ad.

Unsupported HTML error when posting?

For security reasons, RDU does not allow HTML content in ads as some HTML and/or Javascript functions can be used for malicious purposes. So to ensure the safety of our visitors, we do not allow the use of HTML content.

Hint: This error can also occur if you copy + paste your ad content in from another program. If this is the case, please paste your ad content into a simple text program first such as Notepad as this will remove all formatting.

Are Ads screened before they appear?

No. Due to the high volume of ads that are posted, we do not screen every ad that appears on RDU.

As a result, we rely on our users/visitors to report suspicious and/or bad ads using the red “Report” button (located on each ad page) to help the RDU staff find and remove any unwanted ads.

User Feedback

All about Feedback

We have introduced a User Feedback system which allows our (registered) members to leave feedback to outline their experience(s) with the other advertisers on RDU.

Your feedback score represents your reputation as an RDU user, and is made up of scores and comments left by other users who you have had dealings with.

How do I leave Feedback?

To provide user feedback, simply visit the advertisers profile page (this can be achieved by clicking on their username) and click on the “Leave Feedback” button. A form will appear with five (5) stars used for rating, and a text box for a brief comment.

Hint: Even though it is voluntary, we encourage all of our users to leave feedback after a transaction.

How is Feedback scored?

Each time you provide feedback, you must choose between 1 and 5 stars (1 being the lowest) as a rating.

Each star equals 20% – e.g. 2 stars = 40% and 5 stars = 100%. This score is then averaged each and every time the user receives feedback.

I have been left with unfair Feedback. What do I do?

If you believe the feedback left by another user is unfair or irrelevant (such as a personal attack), then please contact us ensuring you provide the name of the user that left the feedback in question, as well as the comment(s) left. One of the RDU staff will then review the feedback and take necessary action.

Hint: When providing user feedback, we ask that you please leave all personal and/or private matters out of your comment(s). Please ensure that you leave truthful feedback regarding the transaction(s) that occurred between you and the advertiser in question only.

Searching & Replying to Ads

Using the Search Bar

The search bar appears below the menu on every page and picks up on all keywords that you enter for maximum search results.

Hint: You can also select a specific category (or sub-category) to perform your search in which will help narrow down your search results.

How can I filter search results?

On the right-hand side of every sub-category page, there is a ‘Refine Results’ box. Here you are able to refine the ads shown by various options to better suit what you are looking for, such as:

  • City
  • Price
  • Location/State
  • Scientific Name (Reptiles only)
  • Sex (Reptiles only)
  • Condition (Art, Books and Accessories only)
  • Brand (Accessories only)

How do I reply to an Ad?

To reply to an ad of interest, simply complete the ‘Contact Advertiser’ form located on the right-hand side of the page beside every ad; ensuring you fill out the all the fields correctly. Once you are done, click the “Send Enquiry” button.

The ad poster will then receive an email with your reply and contact you at the email address you’ve entered.

Hint: If you are not a registered user, please ensure you type in your email address correctly in the “Email” field so the poster of the ad can respond to your question(s).

How do I open an Ad in a new tab or window?

When you’re browsing the categories and see several different ads that you want to check out, it is much easier to open each of these in their own tab or window as opposed to clicking on an ad and loading the information in the same page, and then having to go back a page to the search results page to find the next ad. You can use the following methods to open ads in their own tabs or windows:

  • Right-click on the Title of the Ad with your mouse and select the “Open in New Tab” or “Open in New Window” option
  • Hold the CTRL (Command on Mac) key on your keyboard and click on the title of the ad. The ad should then open in its own tab or window which you can select on your browser’s tool bar

Ad & Account Management

I forgot my password. Can you reset it?

In the event that you have forgotten or lost your password, you are able to request a new one yourself by clicking on the Lost password? link located at the top of the page below the log in fields – see image below:

Log In

You will then need to enter the Username or Email associated with your account and a new/temporary password will be sent to you.

If you do not receive an email within 30 minutes, please contact us via our contact page and one of our staff will assist you further.

Hint: We recommend you change your newly issued password upon logging in.

How do I change my email address?

You may change/edit your email address via My Dashboard -> Edit Profile.

Enter a new email address, or edit your existing one then click on the “Update Profile” button to save the changes.

Hint: Please ensure you use an updated, valid email address as this will be the primary point-of-contact for any potential buyers/sellers needing to contact you.

How do I change my password?

You may change/edit your password at any time via My Dashboard -> Edit Profile.

Enter your new password (twice) then click on the “Update Profile” button to save the changes.

Hint: We recommend you update your password frequently as a security measure.

What do I do after my Ad is sold or has expired?

Once the item(s) in your ad has been sold, please delete it via your My Dashboard.

Alternatively, if your ad has expired (usually done automatically after 60 days), then please delete it via your My Dashboard and re-list it by re-submitting a new ad.

Can I pause my Ad?

Yes, you can pause your ad at any time via My Dashboard by clicking (once) on the pause icon located under the ‘Options’ field beside your ad – see image below:

Ad Pause Example

Hint: You may want to use this feature while you deal with potential buyers as this will pause your expiry time as well.

How do I delete my Ad?

To delete your ad, simply go to My Dashboard and click (once) on the X located under the ‘Options’ field beside your ad – see image below:

Ad Delete Example

We ask that you please delete any/all ads that have either expired and/or been sold.